Job title for employment reference letter

[raven00090]

Your duties as written are a better match to NOC 2171 than 2282. The way your job description is written, it sounds like the technical support aspect is just a small part of what you do. If that is not the case, you will need to discuss with your manager/supervisor about preparing a job description that better matches what you actually do.

As for NOC 2171 - you have to read the lead statement as well as the duties/responsibilities. And where the job duties use the term "client" you can certainly replace that with "project team", staff, end users, etc. Based on your job description, you sound most like the first type, Information systems business analysts.

Damn, this is a source of frustration for me because I honestly can say that in 2282, duties are closer to what I did. When I read 2171, it doesn't seem to be accurate. So, in actuality, my job was different from a business Analyst, who were also considered a part of IST (Information Systems and Technology). For my job, the Business Analysts were my point of contact with all other departments of the company. In that, it differs from 2171's "Information System Business Analysts".

So, the BAs would get requirements or specs for a project from, say, Accounting Department; so they'd spec out the requirements and give it to me. I then developed that solution, and if I had any questions, I did not go to Accounting, but to the BAs who were my contact with all other departments.

 

[raven00090]

Oh and along with that, I also handled sort of second and third level support for applications, which was part of the job description. So that is the reason I was thinking 2282. Sigh, do I have to write a LOE when time comes to explain all this and my rationale for choosing 2282?