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wajigo

Newbie
Dec 23, 2016
2
0
Please, I need help. I forgot my login details ( both user name and password) for my express entry account but I still have my personal reference code number.
Can I use my personal reference code to access my account?

Regards
Jude
 
wajigo said:
Please, I need help. I forgot my login details ( both user name and password) for my express entry account but I still have my personal reference code number.
Can I use my personal reference code to access my account?

Regards
Jude

You need your username to recover your password. If you forgot both, too bad, I am afraid, you need to create a new GCKey, and recreate your EE profile.
 
Read these pages in detail before you take action:
http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=815&top=29
http://www.cic.gc.ca/ENGLISH/helpcentre/answer.asp?qnum=1260&top=25

and then maybe try this service
https://eservices.cic.gc.ca/ols/forgotpassword.do

I pray that you at least know your email address you used to create this account
 
alxms10 said:
Read these pages in detail before you take action:
http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=815&top=29
http://www.cic.gc.ca/ENGLISH/helpcentre/answer.asp?qnum=1260&top=25

and then maybe try this service
https://eservices.cic.gc.ca/ols/forgotpassword.do

I pray that you at least know your email address you used to create this account

All the above says is that if you have lost/forgotten the Username, you need to create a new GCKey. Which is what i said/asked the OP to do.
 
please any solution to recovering username? no email has been recieved after multiple times