+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Its mentioned to call using hangout.

Try calling through Hangout and check.

Regards,
Sreeni01
 
Sreeni01 said:
Hi,

I guess you can follow the below steps to call CIC Customer care.

1. Download Google Hangouts (optional) on your phone if it has an android or an apple OS.

2. Dial CIC (+16139444000). It costs nothing if you are done with option 1.

3. Navigate through IVR (1, 1, 1, 1, 1, 3, 1).

4. IVR will ask your application id. Don't wait for it to ask for 3 times before it routes you forward, just press # and it will instantly ask for your year of birth in 'YYYY'. Put the year of your birth.

5. IVR will tell you the waiting period before your call can be answered by an agent. Or if the call traffic is too high, it will ask you to call again later.

6. As soon as you get to the agent, just ask for the status of your application. Agent will ask for your last name, first name and date of birth. Finally ask your UCI# which you will get only once you are charged.

If you get quick with the IVR, you can reach the waiting period (point# 5 above) within 2 minutes otherwise it may take around 6 to 7 mins before you are asked to wait for an agent.

Try tiz and get your old file status.

Regards,
Sreeni01

+1 to you dude. thanks for the elaborate information. will give it a try.
 
blackbeast said:
+1 to you dude. thanks for the elaborate information. will give it a try.

Welcome :)

Regards,
Sreeni01
 
Sreeni01 said:
Hi,

I guess you can follow the below steps to call CIC Customer care.

1. Download Google Hangouts (optional) on your phone if it has an android or an apple OS.

2. Dial CIC (+16139444000). It costs nothing if you are done with option 1.

3. Navigate through IVR (1, 1, 1, 1, 1, 3, 1).

4. IVR will ask your application id. Don't wait for it to ask for 3 times before it routes you forward, just press # and it will instantly ask for your year of birth in 'YYYY'. Put the year of your birth.

5. IVR will tell you the waiting period before your call can be answered by an agent. Or if the call traffic is too high, it will ask you to call again later.

6. As soon as you get to the agent, just ask for the status of your application. Agent will ask for your last name, first name and date of birth. Finally ask your UCI# which you will get only once you are charged.

If you get quick with the IVR, you can reach the waiting period (point# 5 above) within 2 minutes otherwise it may take around 6 to 7 mins before you are asked to wait for an agent.

Try tiz and get your old file status.

Regards,
Sreeni01

didnt try this.. but its exactly wat i hav been thinking abt frm a while.. thanks a ton dude..
 
jassu2 said:
didnt try this.. but its exactly wat i hav been thinking abt frm a while.. thanks a ton dude..

Welcome !!
 
rosemathew said:
Thank you so much, but a dumb question... I am from India and when I tried to dial the number 16139444000, it Is saying invalid number. Ho can I call to this number from a normal mobile phone. Sorry to bother you again and again.. But kindly help.


Try putting 00 before the number....00 + 1 + Area Code + The Number

0016139444000
 
Hi thank you so much sreeni. I called them today and they told that they returned my application on 24th Feb. Whast could be the reason I am not getting yet?....they told they do not have any tracking number or anything and it is send via normal post...
 
rosemathew said:
Hi thank you so much sreeni. I called them today and they told that they returned my application on 24th Feb. Whast could be the reason I am not getting yet?....they told they do not have any tracking number or anything and it is send via normal post...
Hi,

You are doing through agency or self??

If agency, they will have sent the scanned pdf to the representative and the representative should have fwd that to the agency. Your agency must provide that pdf to you.

And the docs will reach the agency in 3-4 months from the date CIO has rejected.

If self, you must wait for the post. Just wait dont get panic. I understand that you ll have ur originals and DD to encash.

All will be safe and it ll reach to your postal address.

My Case is i do by agency and they have fwd the scanned copy of CIO result. And they informed me that it l reach in 3-4 months.

Regards,
Sreeni01