HELP! ONLINE APPLICATION PROBLEM

[VIGNY]

HELP! After I uploaded all files they need, then click sign it just showed as below:
Your answer is incomplete. Provide the necessary information below to continue. The name, date of birth or country of birth you entered for your signature does not match the name you entered in your Online Application. To submit this Online Application, the names must match. Only the applicant can electronically sign this Online Application.

What is the problem?? Anyone helps? Thanks

 

[seasons986]

I have a similar problem, but I've found some solutions online that you could try, but it didn't work for me and I'm still working on it :'(. Check to see if all your IM5257 forms are validated, and shows the applicant's name on each page of the form, initialed. Also, when you upload the file, the applicant's name should show up on the online application. On the sign page, I think all the applicants' names should show up but I do not know if that is necessary or not, because sometimes they don't show up. Reverse the given name with the family name blanks and try again. Good luck! I know exactly how you feel...I just want to get this application over with...*sigh*

 

[mrp1986]

r u guyz trying to applu multiple entry from in side canada and do u have a valid work permit?

 

[seasons986]

r u guyz trying to applu multiple entry from in side canada and do u have a valid work permit?

No, I'm trying to apply for two tourist visas from the US (but the applicants are not US citizens, and are not visa-exempt) and only single entry.

 

[chrismcelwee]

Did you guys ever find a solution to this?

Thanks,
Chris

 

[iftekhar25]

It seems the online system validates entries before allowing them to be "transmitted." This most likely means the name in your form must match down to the last character, letter-by-letter between the form and the "digital signature." Same goes for other fields, it all needs to match up.

 

[harvinder25]

i had the same issue. The fix is to create a new CIC account and to enter all details again. It worked for me after doing this.

 

[sajid7x7]

This is the reply I got and it solved the issue:

ear Client,



Thank you for your patience.



Unfortunately, the information we provided in the email we sent you on June 18, 2013, was incorrect. The correct information is as follows:



The situation that you have described is the result of an ongoing technical problem. Unfortunately, we are currently unable to fix it at the moment.



Therefore, we recommend you to re-enrol with a new GCKey/Sign-In Partner in order to access your MyCIC account and start a new online application.



During the enrolment process, when asked Do you have a client ID?, you must answer No to this question, even if you do have a Client ID Number.


If you still experience technical difficulties, please note that you may also submit your application by mail.



We apologize for any inconvenience this may have caused.



Sincerely,

 

[wuyiL]

The online applications are held due to strikes. Please don't apply online.