Possile Reasons
1.Money was not transfereed from youraccount /your joint account with parents .
Money transferred from Agent account to GIC acc
2. Conversion of money was not equal to 10100 CAD dollars .
No idea regarding this.
3 .You can also check the Source from where money was sent .
As i mentioned earlier Agent transfered money when my dad transfered his money to his acc from SBI bank.
Write email to scotiabank to get the exact reason.
I had done that through my scotia acc but how many days it will take to get reply back