My wife applied for SOWP (Outland),after applying, she got a different UCI number, and her biometric information is still blank. She submitted on 30th Nov 2025. It’s been 6 weeks going on, and there is no update yet; already raised a web form. She actually has a GC key account previously, with her father's surname, before marriage. When she applied for a study visa, she refused at that time, and after marriage, she created a new portal to avoid surname confusion, and after submission, this happened. Can any help me or tell me what I can do?
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