Hello,
I got this job offer for a position as a customer servie administrator for Hyundai capital
here are the duties , can someone help me for the Noc code?
Hyundai Capital Canada is the financial services subsidiary of the Hyundai Motor Company and Kia Motors Corporation — two of the fastest-growing automakers in the world. Headquartered in Toronto, we support the growth of the Hyundai, Kia, and Genesis brands throughout Canada.
Our vision is to become Canada’s leading automotive finance company and best place to work. At Hyundai Capital Canada, we never lose sight of our stakeholder focus. Everything we do is for our partners, customers, and employees.
The Bilingual Customer Service Administrator will report into the Manager, Servicing and serves as the primary internal contact for all Hyundai Motor Finance, Kia Motors Finance and Genesis Finance customer service-related email communication. They will take ownership for resolving escalations from initial identification through to final resolution while ensuring a high level of internal and external satisfaction.
Responsibilities:
I got this job offer for a position as a customer servie administrator for Hyundai capital
here are the duties , can someone help me for the Noc code?
Hyundai Capital Canada is the financial services subsidiary of the Hyundai Motor Company and Kia Motors Corporation — two of the fastest-growing automakers in the world. Headquartered in Toronto, we support the growth of the Hyundai, Kia, and Genesis brands throughout Canada.
Our vision is to become Canada’s leading automotive finance company and best place to work. At Hyundai Capital Canada, we never lose sight of our stakeholder focus. Everything we do is for our partners, customers, and employees.
The Bilingual Customer Service Administrator will report into the Manager, Servicing and serves as the primary internal contact for all Hyundai Motor Finance, Kia Motors Finance and Genesis Finance customer service-related email communication. They will take ownership for resolving escalations from initial identification through to final resolution while ensuring a high level of internal and external satisfaction.
Responsibilities:
- Ensure clients complete satisfaction while responding to their questions promptly, efficiently and courteously
- Process complex or diverse information; collect and research data; use intuition and experience to complement data and make informed decisions; formulate proper process or services based on needs
- Research issue and provide recommendation on policy or process changes based upon trends seen
- Keep accurate records regarding inbound/outbound calls, customer feedback, inquiries etc.
- Act as a backup for processing Lease/Loan Transfer accounts
- Take ownership and effectively work towards resolution on all customer service-related escalations raised internally through the field sales organization
- Coordinate efforts with various departments to resolve complaints and develop and implement processes to improve the customer experience
- Compile and manage monthly executive reporting log; perform root cause analysis of complaint and engage stakeholders in resolution process
- Make recommendations for process improvement based on feasibility