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Canada_Home

Newbie
May 17, 2012
3
0
Friends,

My application had been lodged with CIO, Sydney, Nova Scotia office last week ie May 12th.
I opted to pay the Govt Fees via Credit Card and provided them with the card details.
Yesterday ie May 16th, I observed fraudulent transactions and had to block my account.
I'll be getting a new card number! And i am in an 'oops kind of situation'...
I am not sure how i can trace my application and update it with the new payment details!

Will the CIO try to process payment with the information on file and return my application as "Payment Declined"?
Or will they give me a chance to explain the situation and remit the funds again.

I appreciate your time and thank you in advance for your response. Cheers !
 
Canada_Home said:
Friends,

My application had been lodged with CIO, Sydney, Nova Scotia office last week ie May 12th.
I opted to pay the Govt Fees via Credit Card and provided them with the card details.
Yesterday ie May 16th, I observed fraudulent transactions and had to block my account.
I'll be getting a new card number! And i am in an 'oops kind of situation'...
I am not sure how i can trace my application and update it with the new payment details!

Will the CIO try to process payment with the information on file and return my application as "Payment Declined"?
Or will they give me a chance to explain the situation and remit the funds again.

I appreciate your time and thank you in advance for your response. Cheers !

Hi. According to CIC, if the CIO cannot process your payment, your application will be returned to you. They will not ask for any explanation whatsoever. What you can do is try to get in touch with them and maybe tell them your situation. Likewise, you might need to provide a new copy of the payment form containing your new credit card details. Hopefully you will be able to send it before they decide on returning your application. Hope this helps. Good luck!
 
Thanks very much indeed for your valuable feedback!
I am working on it and my agent is in touch with the CIC call center.
Hope it works!