Has anyone here ever gone to the CPP-Ottawa building to try and speak with someone there?
Two days ago we were asked (via email) to submit additional documents: my police report, the CSQ and a receipt for the payments of the ROPR fee. We immediately replied to clarify we had already sent the police certificates, along with the date it was sent, the date it was received, the tracking number (we sent it through registered mail) and the name of the signatory. We clarified that the CSQ had already been granted and provided them with the date, the file and document numbers. According to the MICC, the Quebec government should have sent over a copy to CPP Ottawa, and we are meant to keep our copy, as we will need it in the future.
We have yet to pay the fee, but because it would take more than 2 months for me to receive another original police certificate from the FBI, we see this obvious mistake on the government's behalf as an automatic "no" for our application, as there is no way we could meet their 60 day deadline.
So I'm wondering if it's possible to actually speak with someone, since they don't even have a phone, with which we can feel like we are communicating with an actual human being.
Has anyone else had any experiences similar to ours?
Two days ago we were asked (via email) to submit additional documents: my police report, the CSQ and a receipt for the payments of the ROPR fee. We immediately replied to clarify we had already sent the police certificates, along with the date it was sent, the date it was received, the tracking number (we sent it through registered mail) and the name of the signatory. We clarified that the CSQ had already been granted and provided them with the date, the file and document numbers. According to the MICC, the Quebec government should have sent over a copy to CPP Ottawa, and we are meant to keep our copy, as we will need it in the future.
We have yet to pay the fee, but because it would take more than 2 months for me to receive another original police certificate from the FBI, we see this obvious mistake on the government's behalf as an automatic "no" for our application, as there is no way we could meet their 60 day deadline.
So I'm wondering if it's possible to actually speak with someone, since they don't even have a phone, with which we can feel like we are communicating with an actual human being.
Has anyone else had any experiences similar to ours?