Contact visa office

[bavarian]

Can I contact or email the visa office directly even though I have hired a representative?

 

[rascojenkins]

sure you can especially if you have your file number.

 

[NewYorker]

rascojenkins is correct, you can contact via email.

But remember, when you send/give information to CIC, your statements must also be aligned with the representative, means both representative and you need to be on the same page. It will be a problem if you say something and your representative say something else.

 

[AlberMex]

My lawyer has told me that the only communication allowed is between the visa office and he.

 

[NewYorker]

Yes that is true, it is just because he don't want to confuse Visa Officer by sending two different messages and he needs to be aware of what you are asking and sending them.

 

[bavarian]

Is that a rule that only the lawyer can contact the visa office?

 

[NewYorker]

This is not a rule or a law but its for your own good. Lets say if you ask CIC something and start corresponding to them sending documents which your lawyer don't know about, then when he say something doesn't match with what you said to them - then you are going to have problem, that is why lawyers doesn't want you to contact CIC because they want to keep one channel of communication.

If it's just a matter of inquiry email, you can ask whatever you want, but just don't start giving information or updating documents without the knowledge of your representative.

 

[AlberMex]

You better ask your lawyer to contact them if you need something.