We do our best to make sure everyone who has applied to immigrate to or visit Canada is provided with effective service.
We receive an enormous amount of correspondence daily. Although we would like to respond to all of it, we recognize that it takes resources away from processing applications.
To minimize the impact that replying to enquiries has on processing times, we respond only to correspondence from people who have already applied for a permanent resident (immigration) or temporary resident (visitor, temporary work, study) visa or permit.
Kindly note that we are not able to acknowledge receipt of documents, changes of address, and other case-related information. We can assure you, however, that it will be placed on file. If your message concerns one of the issues below, this is the only reply you will receive. Otherwise, we will reply within a service standard of 28 days.