Change of Address problem. Whey This is not working out for me!?

[cooldoc80]

Good Day ladies and Gentlemen

We are moving to another address so When we tried to change the address online.

My wife request was processed normall but I keep on getting the below message !

I also used to get the same message whenever I tried to check my Citizenship processing using E-CAS system!!! My application is paper based so you would assume i could use the E-CAS system! Anyways I didnt care at the time because I‘m using the tracker but Know I’m getting the same message when i’m trying to change the address!

I would appreciate any feedback as I will be moving next week and tried a billion time to reach IRCC Via phone but it is impossible !!



We were not able to identify you using the information you provided. There could be three possible reasons:

• Please be sure the information you entered is correct and then try again.
• This service is only available to clients with applications in process. We may have received your application but not begun processing it yet. The following link may help you determine if your application is being processed:
  Application Processing Times
• At this time, you may use this on-line service if you have:
  • sponsored a member of the family class;
  • applied for permanent residence from within or outside Canada;
  • applied for a permanent resident card (replacement or renewal);
  • applied for Canadian citizenship (grant of citizenship);
  • applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
  • applied for a citizenship certificate (proof of Canadian citizenship);
  • applied to renounce Canadian citizenship; or
  • applied to resume Canadian citizenship.

 

[JoacRy]

When did you apply? More importantly when did you receive your AOR? This is 'crucial' if any changes to your application are to be processed.

 

[cooldoc80]

I applied in May 2021 recieved AOR in Sept 2021

 

[JoacRy]

I applied in May 2021 recieved AOR in Sept 2021

Have you tried an update using IRCC Webform? This is what I understand people use to make changes to their profile (after receiving their AOR) which includes yourself in this case.
Link: https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

 

[cooldoc80]

Have you tried an update using IRCC Webform? This is what I understand people use to make changes to their profile (after receiving their AOR) which includes yourself in this case.
Link: https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

Thank you JoacRy

Actually I used this link which is specific to change of address where you could simply put in the changes yourself

https://services3.cic.gc.ca/ecas/authenticate.do

for some reason it is not working for me but i guess my only option is to use the web inquiry form!?

I wonder if this is also related to the fact that my E-CAS tracking is not working

thanks you

 

[cooldoc80]

Anybody could provide a clue who have had a similar situation where the E-CAS tracker and (change address ) link are not working?

 

[Fatme2009]

Anybody could provide a clue who have had a similar situation where the E-CAS tracker and (change address ) link are not working?

Same not working am trying to login since morning still not working

 

[cooldoc80]

Same not working am trying to login since morning still not working

Yeah it is really bothersome. Also if E-CAS tracker does not work for you then you would also not be able to change address if needed!

 

[Fatme2009]

Yeah it is really bothersome. Also if E-CAS tracker does not work for you then you would also not be able to change address if needed!

I know hopefully they resolve it soon !

 

[cooldoc80]

Anybody else who had a similar situation? what did you do ?

 

[Nadaa]

Anybody else who had a similar situation? what did you do ?

Their site (https://services3.cic.gc.ca/ecas/authenticate.do ) is down (in a problem) still i guess, I changed my address on Apr 6th. next 2days had no update yet and this morning the site shown exactly what you mentioned earlier. I also sent IRCC Webform to change address. Meanwhile I paid service on Canada post to forward any email from old address to new address (I moved to different province).
Keep me posted if you get any update.
cheers