Can't create the tracker account

[bakie3011]

Hello,

I got the tracker email this morning. When I try to create the account, this error appear:

Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.

Do anybody know what happen? Thanks