Hi, gollowing is my job title and duties. I can’t figure out if it would fall under technical support or just customer service. Please if someone can confirm what my noc would be , that would be a great help. Thanks in advance!
Job title- Client Services Representative
Roles and Responsibilities
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.
Job title- Client Services Representative
Roles and Responsibilities
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.
- Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
- Use system tables to control the setup of the client and the hardware, software and overall system flow
- Troubleshooting, documenting, refining internal processes
- Support training of clients
- Participate in quarterly system releases as part of virtual promotion teams
- Daily system regression testing of our core system
- Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)