You can speak with the IRCC call center agent. You need to have patience(that's the most important thing) because you may have to call multiple times. You need to have your Application#, UCI#(they may ask for additional verification) handy.
Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English. These are local Cansda