Call Center Quality Auditor Noc Code

[Jai02]

Hi Everyone,

I am looking for a NOC code to help me add the experience
I was working as a quality auditor in the call center department

Responsibilities as below - can some please help,

• Maintained quality standards by auditing agent calls and monitoring work completed in the system.
  • Ensured the accuracy of work completed by associates and the information shared with customers.
  • Prepared and maintained quality score reports for all associates based on customer service performance.
  • Developed training materials for new procedures or process changes.
  • Trained new-hire associates on process knowledge and quality expectations.
  • Flagged and escalated any fraudulent activities observed during audits.
  • Conducted 1-on-1 call-listening sessions with agents to evaluate performance.
  • Participated in calibrations between operations and the quality team to align error identification.
  • Identified training needs (TNI/TNA) to support KPI improvement.
  • Provided feedback and coaching to associates on a 1-on-1 basis.
  • Identified process gaps and recommended improvements.
  • Shared weekly/monthly reports with management on quality scores and accuracy levels.
  • Optimized Average Handling Time (AHT) by identifying areas for improvement.