Hi everyone, I applied for my PR card renewal on August 10, 2026. My main PR Portal still shows Submitted, but today the backend JSON changed from Ready for Review (status 16) to Completed (status 20). At the same time, a rejection reason appeared saying: “PHOTOS ARE POOR IMAGE QUALITY.”
Has anyone had the same situation where the JSON showed Completed with a rejection reason, while the main portal still showed Submitted? Did IRCC later ask you to upload a new photo, return the application, or was the card still approved?
I need to travel soon, so I’m worried about losing more time. Should I wait for IRCC to officially request a new photo, or is it better to send a new compliant photo through the IRCC web form beforehand?
If anyone had to replace a photo, how long did it take after submitting the new photo for the application to move again?