Applied for my mum's PR renewal on March 27, 2026. This is her first renewal, and she has had 1091 days of absence since become a PR in June 2021.
Checked today, and I see the following when I inspect the webpage in the PR Portal:
"id": 23,
"rejectionReasonEn": "Incomplete application",
"rejectionReasonFr": "Demande incomplète",
"documentTypeId": null,
"createdAt": "2026-04-14 12:56:28.07044",
"updatedAt": "2026-04-14 12:56:28.07044",
"phaseId": 3,
"rejectionDetails": "Vos photos ne répondent pas aux spécifications (mauvaise qualité d’image, sourire/les dents sont visibles, ombres, éblouissements légers, la tête n’est pas droite devant l’appareil photo) – veuillez consulter le guide IMM5445."
I tried accessing adding the application in IRCC GCKey using UCI & other information, but it can only find her original PR card application from 2021. I never received an Application Number for the renewal PR card application.
Should I be expecting to receive an email soon with steps on how to provide an updated photo?