I tried sending in the submission through CS
after a day, I got the response below
We will respond to these priority enquiries only:
·       Clients in crisis situations (like those affected by the situation in Afghanistan)
·       Clients facing vulnerable circumstances (emergency and urgent requests)
·       Clients who need to tell us about a change in their circumstances, which has a direct impact on their application (like marriage, birth of a child, or similar)
·       Clients who are submitting documents requested by one of our officers
·       Changes in contact information
·       Requests to withdraw an application or refunds
If your enquiry is NOT one of the priority enquiries listed above, you will not receive a reply.
If you included attachments with your enquiry, rest assured that they will be added to your file shortly.