Visitor record processing time 1 year has passed

[Aspiring Canadian]

My parents are currently in Canada. I applied for my mother’s visitor record extension in November 2024, but the application is still processing — it has now been about one year with no update.

Some important details:

1. My mother’s previous visitor record was only extended until December 2024, while my father’s was extended until October 2026 because my mother’s biometrics had expired.
2. We reapplied for my mother’s extension using a new GCKey account, including a letter of explanation and referencing her original application number, to request that her new expiry date match my father’s.
3. Both of my parents currently have a permanent residence (PR) application in process.

Could you please advise what I should do, given that her extension has been processing for almost a year?

 

[canuck78]

My parents are currently in Canada. I applied for my mother’s visitor record extension in November 2024, but the application is still processing — it has now been about one year with no update.

Some important details:

1. My mother’s previous visitor record was only extended until December 2024, while my father’s was extended until October 2026 because my mother’s biometrics had expired.
2. We reapplied for my mother’s extension using a new GCKey account, including a letter of explanation and referencing her original application number, to request that her new expiry date match my father’s.
3. Both of my parents currently have a permanent residence (PR) application in process.

Could you please advise what I should do, given that her extension has been processing for almost a year?

She should call IRCC or order GCMS notes

 

[Aspiring Canadian]

She should call IRCC or order GCMS notes

Sounds good. But just for my peace of mind. What can the reason for the delay be?

 

[canuck78]

Sounds good. But just for my peace of mind. What can the reason for the delay be?

There could be many reasons