Thank you for contacting the Canada Visa Application Centre (CVAC). This is an automated response to acknowledge your e-mail.
1.For customers who have filled in the Passport Submission Webform –
Your request for passport submission has been received. Our teams are working judiciously to provide you with the required information & the payment link will be shared with you within the next 3 working days.
Please note the below instructions carefully:
•Your request will be processed further basis the information you have shared on our webform & clarity of documents that have been attached in your request.
•Post passing these checks, you will be emailed a payment link for confirming your submission request. Please note payment link is valid for 12 hours only. Once the link expires you need to fill up a new webform for availing the service.
An Airway Bill number will be assigned to you within 24 working hours of the payment being successfully received by VFS.
•Serviceability of PIN Codes are liable to change on a daily basis as per the authorized courier vendor. The serviceability will be applicable on the date of pick up/drop of documents. In the event there is a discrepancy our teams will proactively reach you for confirming an alternate pick-up location.
•Please note the courier pick up & drop location will be the same as updated in your passport submission webform.
The courier vendor, Blue Dart will pick-up your package within 3-5 working days of the airwaybill being allocated. Please note this might vary depending on your location and government-imposed containment zones. Kindly keep your package ready for handover to the courier vendor as soon as you receive this message. Delay in handing over the package may require the courier partner to revisit leading to delay in the processing of your pick-up request and overall processing time of your application
Kindly book your tickets only after receiving the passport.’
•If you have selected your Home/Office address as pick up location, please keep the completed package* ready for pick up as soon as you make the payment through the payment link received.
- If your desired pin code is not serviceable & you have chosen a location from our given list as pick up address, please drop the completed package* at the selected address within 72 hours post receipt of Airway bill number.
* Completed package = Your Current & Valid Passport, Passport submission letter received from IRCC, Courier & SMS form duly filled, Consent form duly filled. (https://assets.ctfassets.net/xxg4p8gt3sg6/2G0GtF7WPLvzToKOfompkv/c03d754f3eaf210cf115e35a9bfd096b/VFS-ConsentForm.pdf )
2. For customers who have written in for with any pending documents / information requested:
Thank you for sharing the pending details, please allow our teams to confirm the receipt and verify the accuracy of the information received. . We will respond to you as soon as possible (excluding weekends and public holidays as listed on our website) Our teams are working judiciously to provide you with the required information.
3. For customers who have written in for General Enquiries:
Thank you for writing into us. However, this inbox is dedicated for passport submission requests only. Please write into us on email@example.com so that our teams are able to address your queries correctly. Alternatively, you call our Canada Visa Information Helpline on: 18002668858 or 022-67866002 between 8:00 hrs. – 17:00 hrs. We appreciate your support.
We are open from Monday to Friday (excluding declared holidays)
•The email for payment link will be sent from PassportSubmission@vfshelpline.com or Orders@ccavenue.com Kindly make only one payment for one applicant. The pickup will be scheduled only after successful receipt of the payment.
•Kindly ensure that you check your SPAM & Junk Mails as well for the receipt payment link.
•Payment Links have a limited validity. Please ensure to make the payment as soon as you receive the link.
Call Center Team
You have to fill the webform and wait for payment link for two way courier service .Hello All,
I received the PPR and have emailed firstname.lastname@example.org on Monday. So far i have only gotten the generic email shown below.
It says something about a webform, I haven't received or filled out any webform yet. My question is will they send us a webform to be filled out ? if not where can I find the link to the webform for VFS global in India (I couldn't find it on a cursory look through this thread). Thank you
In all envelope which document you put can you please listen outHi All,
My family(me,wife and son) received PPR last week. We submitted 3 separate envelopes to VFS and I see that all 3 are delivered yesterday at the same time. However, we only received "Requested additional details" email for my son and me.
Is there any reason to be concerned now? I was expecting to receive emails for all of us today.