Hi any update on your account? My case is very similar to yours. I sent my passport on June 28 and they received it on June 29th. The strangest thing is that I sent my passport together with my wife's in the same envelope and her account was updated yesterday. It's showing a counterfoil number and everything. My account has not been updated and both passports were in the same envelope!! I called today and they told me that the Visa was printed and they even gave me a document number but nothing has been updated in my account. I am worried it's going to take too long before we receive our passports. You have been waiting for almost a month from what I see! This does not make sense!