+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

Track your PR card timeline and processing times here

numberone

Full Member
Jul 26, 2017
36
4
I typed on phone, something didn't work. My initial response below:

Call the call center and check what's the issue (I called them regarding my photos and they told me the head size was not right). I mailed our photos yesterday for the third time.
Thank you so much. What number did you call? Also when you call what number did you press to reach a person ?
 

Kevin567

Full Member
Nov 16, 2017
49
15
I landed on December 20 at at Ogdensburg/Prescott border and my Review of additional documents is changed to "The additional documents you provided have been uploaded" before 12-15 days ago but since then there is no chang on my account.
Hopefully my application will approve in couple of days.
Did you get your pr card ?
 
Last edited:

sam_dawkins

Hero Member
Jul 24, 2016
440
58
Category........
PNP
Visa Office......
Ottawa
NOC Code......
2174
Doc's Request.
04-01-2017 (RCMP Criminal Record Check) Submitted 20-01-2017
Nomination.....
16-09-2016
AOR Received.
24-10-2016
IELTS Request
Upfront
Med's Request
Upfront
Passport Req..
25-11-2017
VISA ISSUED...
02-01-2018
LANDED..........
11-01-2018
Case: PR card photos denied twice.

Hi,

I and my wife did our short landing and became permanent recidents on 20 October, 2017. I (the primary applicant) received my PR card in December, 2017. My wife however received an email from IRCC, asking her to send new photos because the ones she had originally submitted didn't meet the required specifications. No explanation at all.

We live in the US and we both had had our photos at Walgreens in our town. It is the only place which takes Canada photos. IRCC accepted mine but denied my wife's. When they requested new photos from her in December, she went to the same Walgreens and had a new set of photos. She checked the measurements and everything before sending them. Everything looked perfect. The guy who took the photos was a professional too and quite aware of the photo requirements for Canada. Anyways the new photos were delivered on 20 December 2017. Today (23 Feb 2018), my wife received another email stating that they received the photos but they dIdN't meet the required specifications either. Again no explanation. They wanted her to sent new photos one more time.

So my questions are
1. How can we learn what the problem was with the photos?
2. What happens if they deny her photos the third time?

Thank you
If you were in Canada, I would have said go to London Drugs. If your picture gets rejected London Drugs will give you 50$ gift card.
 

sureshgrs

Newbie
Mar 23, 2017
5
4
Finally got my wife's PR card:
Landed: Sept 24th 2017
New photos requested: Dec 22nd 2017
New photos received by CIC: Jan 2nd 2018
Approved: Feb 2nd 2018
Card Received: Feb 13th 2018

My own photos were rejected for the 2nd time, so I sent a 3rd set of photos and they received it on Feb 12th, back to waiting again.
Today I called the IRCC Call Centre and they said they're processing the photo retakes received on January 3rd, which is odd since some people after that date already got their photos approved, so I hope this date is wrong and they'll get to my new photos soon.

Hello! Do you have any updates about your PR card?
 

EhhCanada

Star Member
Mar 20, 2017
104
11
Landed at Lewiston–Queenston Bridge -11/11/2017
Photo resent request - 01/03/2018
Photos sent - 01/11/2018
Photos delivered to CIC - 01/17/2018
Status changed to " The additional documents you provided have been uploaded" - 02/06/2018
Status updated to "Approved" -02/12/2018
Card received around 02/20/2018 (Mississauga)

Wish you all the best for everyone who is waiting
 
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arthurmr

Star Member
Aug 3, 2017
134
57
Landed at Vancouver: 12/7/2017
Photo request: 1/24/2018
Photo sent: 1/29/2018
Approved (IRCC Online): 2/20/2018
Received (Toronto): 2/26/2018
 
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Cell

Star Member
Jul 21, 2017
100
25
Canada
Category........
CEC
Job Offer........
Yes
Don’t know from elsewhere but the above number is what I used to contact them from within USA.
Just to be more precise, it doesn't depend on where you call from, but from what kind of number. I tried to call it now from within Canada with my old US phone number, and when they transfer me to CIC immigration services, it says that the number is not available from my area, while it works if I use my Canadian phone number.

Maybe they just ban some US area code, but not all of them.
 

gia119

Member
Dec 5, 2017
17
10
Landed Dec 15.
called in twice in last two weeks, been told approved by first agent then not approved still processing by another agent....
then got photo request email today..... :(((
going back to London Drugs for my refund and gift card!
 
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Reactions: Coco7 and Baahubali
Mar 31, 2017
15
6
Hi,

Sharing my timeline:

Landing Date: 16th Jan
Landing location: Niagara Falls Rainbow Bridge (flagpole)
PR Card Approved: 26th Feb

Question. I landed with my spouse. I was able to link my application to my account but unable to link hers with her cic account. Dont know why? It says approved on my application. I am concerned if this approval is for both. Her name isnt mentioned

Thanks,
Kevin
 

Baahubali

Hero Member
May 18, 2017
361
138
Why do people get new photo requests for PR card? Is it because the photos you submitted are not as per specs (dimensions, facial expression, etc). But isn't this already checked during the PPR phase?
 

manmoi31

Star Member
Jul 21, 2017
176
20
Landed Dec 15.
called in twice in last two weeks, been told approved by first agent then not approved still processing by another agent....
then got photo request email today..... :(((
going back to London Drugs for my refund and gift card!
Can you please share the email address of Irrc for photo request???
 

blassiz

Newbie
Feb 4, 2018
8
1
Application submission - 25 Aug 2016
Invitation to complete landing via phone - 1st Dec
Phone landing completed - 18 Dec
CoPR received by regular post - 22 Dec
Mailed CoPR back by express post to Montreal - 23 Dec
Mailed received by Montreal - 29 Dec
CoPR signed & mailed by Montreal by regular post - 11 Jan

CoPR received (in Vancouver) - 18 Jan

PR Date was changed from 18th Dec (date of telephonic landing) to 11 Jan (date on which officer actually signed CoPR) on COPR document.

Was able to link PR Card application with online cic account (starting with R302*****)

PR Card Application status updated to APPROVED today (26 Feb)

I can see my card document number and card expiry date too.

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