I got all my sections completed in the tracker on Oct 03, Called IRCC twice and they said they sent the pre-approval email but I didn't get it. So the agent said they informed the officer about it. Since then I've heard nothing, no emails.
What can I do? And is this normal?
VO Montreal
Go to https://prson-srpel.apps.cic.gc.ca/ and click "Forgot password". Then use your Email address that you used in your GCKey account and check if it sends a portal reset Email. If you get one, you can reset the password and login.