Wondering if anyone with some knowledge of NOC rules around immigration can help me with the following. Does the following job title and responsibility qualify as a Skilled Category job under NOC 2016? It's a full time role.
The closest I found under NOC is 6551, which is for jobs like Bank Tellers, or Customer Service Rep. Thank you in advance! Title: Client Relations Representative As a Client Relations Representative you will be a significant part of a team that specializes in providing effective solutions and support for Financial Advisors, Dealers and Investors through in-bound telephone calls and email.
As a valued member of the client relations team, your responsibilities will include:
The closest I found under NOC is 6551, which is for jobs like Bank Tellers, or Customer Service Rep. Thank you in advance! Title: Client Relations Representative As a Client Relations Representative you will be a significant part of a team that specializes in providing effective solutions and support for Financial Advisors, Dealers and Investors through in-bound telephone calls and email.
As a valued member of the client relations team, your responsibilities will include:
- Educating clients on the company's products and services
- Addressing inquiries from our clients through phone calls (inbound/outbound), emails and fax
- Providing superior customer experiences by guiding our clients towards an appropriate solution
- Building relationships with our clients to create loyalty towards the company's Investments
- Proactively contacting Financial Advisors, Dealers and other Financial Institutions regarding outstanding requirements through fax, email and/or phone Business Initiatives
- Support business goals and needs to be a leader in the industry
- Participate in focus groups and provide valuable feedback to enhance the client experience
- Ability to recognize opportunities for sales growth and process improvements
- Strong customer service and interpersonal skills
- Excellent verbal and written communication
- Sound judgment and decision-making capabilities
- Ability to recognize opportunities for sales growth and process improvements
- Post-secondary education in a related field or a keen interest in the financial industry
- Effective time management skills who can perform in a fast-paced, deadline oriented environment
- Related industry or call-centre experience is an asset
- Successful completion of the Canadian Securities Course and/or IFIC is preferred
- Proficient knowledge of Microsoft Office Suite Products