+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

***KINGSTON, JAMAICA **New Application**(as of Dec 7, 2016)***

SJohnson

Star Member
Apr 26, 2020
75
37
Hey everyone! My hubby got his passport and COPR today :D:D Passport was sent July 15. FYI the VAC never updated us about the passport being received or it being shipped via DHL. The courier called him today and dropped off the passport. Glad the journey is done and I hope and pray for a fast response for everyone else !!!
Congratulations! That's exciting!
 
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VictoriaC

Member
Jul 8, 2019
15
9
Hi if you don’t mind what do you press or enter when you call? I’ve been trying for 2 weeks at various times of the day to get to speak to someone and nothing.
Hi,
I called 1-888-242-2100
1-English
1-enter UCI#
1-confirm UCI#
1-questions about your application
1-information on application status
2-sponsorship
3-F
Enter application #
enter year of birth
1-check application status
0-speak to an agent.
I tried to press 0 to speak to an agent right away a few times but the system did not always allow me to.
I recommend you call early in the morning or after 3pm in the afternoon. The wait time was about 30 mins during this time.
 
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TamaraTZ

Hero Member
Jan 22, 2020
459
241
Guys I just called the MP's office and and the Lady is telling me that she doesn't think KVO is going to send another Passport Request Letter so I should just submit my passport without the request. Smh I've never heard of that. Guys what's your thoughts on this?
 

Chad4lyphe

Hero Member
Jul 28, 2019
434
135
Guys I just called the MP's office and and the Lady is telling me that she doesn't think KVO is going to send another Passport Request Letter so I should just submit my passport without the request. Smh I've never heard of that. Guys what's your thoughts on this?
It worth a try but i would use the old ppr letter along with a explanation letter as well that was sent in June, hoping u were able to get that letter
 

TamaraTZ

Hero Member
Jan 22, 2020
459
241
It worth a try but i would use the old ppr letter along with a explanation letter as well that was sent in June, hoping u were able to get that letter
I did not receive it, I got a call from KVO August 11, 2021 the lady said passport request was sent from June 2, 2021 but I did not receive it
 

Chad4lyphe

Hero Member
Jul 28, 2019
434
135
I did not receive it, I got a call from KVO August 11, 2021 the lady said passport request was sent from June 2, 2021 but I did not receive it
Okay understand, I don't know the method they use when sending u the letter, if it was in pdf format it should have still been in your online account that your representative was managing, so u could review it at any time it cannot delete from there. only thing I can say to u keep on sending them emails directly are u can make
Your spouse send them a email attach his passport to the email for I'd propose they seen to respond more timely when the communication coming from a Canadian asking them to reconsider sending another one, cause at this point you don't have any real proof that it was actually send to your representative on the date the lady mention.
 

TamaraTZ

Hero Member
Jan 22, 2020
459
241
Okay understand, I don't know the method they use when sending u the letter, if it was in pdf format it should have still been in your online account that your representative was managing, so u could review it at any time it cannot delete from there. only thing I can say to u keep on sending them emails directly are u can make
Your spouse send them a email attach his passport to the email for I'd propose they seen to respond more timely when the communication coming from a Canadian asking them to reconsider sending another one, cause at this point you don't have any real proof that it was actually send to your representative on the date the lady mention.
My spouse did that already and we got no reply