It crazy but if credit card don't work or payment method due to any reason has problem we can send the updated information by email. But if fingerprint are not accepted u have to start all over again. Because the don't allow finger prints to be scanned and emailed. If I remember u got ur prints rejected. That's why they asked u to start again .Aragorn165 said:If the email specifically asked you to email them a completed form, then yes, you shouldn't have to start over! In my case, however, a rejection of prints from the FBI came alongside links to all forms (including the credit card form) so simply getting the links isn't proof enough.
Regardless, it appears I was wrong to begin with anyway, so don't worry- it seems like you won't have to start over from the beginning
Good luck, and my apologies for the confusion!
Good luck. They have become faster.