Hi
@jes_ON sorry for incomplete information- Here is the background of the position-
The company is a mutual funds company and the candidate was in retail operations department and a member in Legal team.
- To process work items related to deceased clients including placing redemption/withdrawal request on behalf of executors, placing blocks on account for safety of client assets, updating name on system for clients, updation of documents received by clients on system and sending communications (Letters) on completion or non completion of the requests.
-Verified the processed work of colleagues and vice versa.
-Send daily completion reports at the end of day to reporting manager for status of queues.
-Anyone facing an issue in their system had to contact tech team to get the issue resolved.
-Learning new processes throughout as new processes were being transitioned from our US counterpart.
-After the completion of work, if any additional request was received with our documents , used to create a case for other team to take an action.
- At times, work required support of other team to take an action first and then we had to proceed.In this situation , used to communicate through emails and calls to another teams .
This was about past employer. Here, the applicant is dealing with internal departments.
At
current employer who is a well known credit card company , applicant is part of Membership rewards team in Customer fulfillment network.
-We award bonus to card members as per the offer on their card,if system do not credit same .
-Handling customer queries over Emails and on cases set up by calling teams.
-Curing rejected transactions by system manually.
-Placing redemption/withdrawl orders on behalf of executors of deceased card members.
-Transferring points to our partners as per the card member’s request.
-Sending requests to partners received by commpany clients as we also deal in co brand cards.
-Sending letters to card members for completed and non completed requests.
-Crediting other bonus offer points if they are not received.
-Viewing offer documents.
Here, the applicant is dealing with card holders (public)
Please let me know if there are more questions to identify the right NOC code. Aiming for one Noc Code for both the positions.
Thanks again.