Hi this is his complete job description can you please help me with the NOC Code
"Description
Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer
inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and
industry standards, focusing on up tb a one-month time horizon. Follow procedures to resolve standard and
relatively straightforward internal business partner and/or external customer inquiriesi requests and issues, referring
non-routine issues to more senior team members andlor manager.
This job has direct or indirect impact on the following:
o Conhibutes to customer confidence and satisfaction by ensuring transactions and/or verification activities
are processed accurately and on a timely basis.
r Ensure adherence to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate
Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies
and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer
information, trading in securities, anti-money laundering, privacy and disclosure of outside business
activities.
r Contributes to customer retention by ensuring service quality in processing transactions.
. May contribute to the Bank's financial performance by responding on a timely basis to changing operating
conditions so as to mitigate reputational risk, financial penalties and costs.
e Contributes to the mitigation of reputational risk and financial loss against such things as fraud, defalcation
and/or financial penalties by ensuring compliance with Bank P&Ps and regulatory requirements.
r Contributes to the mitigation of costs/ impacts associated with human enors by supporting proper on-the-
job training of others.
. High volume and/or high risk environmerit with strict timefiames that are time sensitive and subject to
large penalties if timelines are missed.
Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the
Bank and to ensure compliance with Bank P&Ps.
Qualifications
a) Knowledge:
r University Diploma
o I to 2years ofrelated experience
o Knowledge of standard desktop applications used by the business unit
o Good knowledge and, understanding ofthe business unit's key products and services, processes and c
Controls
. Good understanding of risk and regulatory requirements of the role
e Basic knowledge of departmental systems and applications
Please reply ASAP.
Thank you
