urgent help needed.....Calling to CHC Hong Kong

[noolan]

Hi,

Has any one ever called CHC HK? I sponsored my wife in November, and the file was transferred to CHC HK in December. The CHC asked for police cert from china in February, which was sent and faxed in February. They sent a letter on 4th April (received 26th April in china), requesting updated POLICE cert from China and HK. My wife sent required documents to them on 7th May received by CHC on 9th.  And now they sent me letter on 16th May that they sent a letter on 24th March requesting updated police certificate from CHINA, and they have not received Chinese police certificate and if they don't get it in next 30 days ( till 18th june, as letter is dated 18th may, i got it yesterday, my wife did not receive anything...)they will refuse her visa...... Its so weird.......
now the fact is we sent the police certificate twice from CHINA, once in February and now on 7th May, which they received on 9th May...but still they sent me a letter dated 16th May stating the above ..........Can we call CHC Hong kong and ask whats happening? we also faxed the police certificate before sending to them so they should have it, but I don't know whats the matter? any one faced similar situation, the only number they have is just a recording We want to call and ask them what exactly they need?
we are also sending case specific inquiry, but would appreciate if some one could guide us how to contact them or what to do now...... 

Please Help......

[steaky]

You can send email or writing

[noolan]

Thanks steaky.
I am going to email them but was wondering is it betyer I send an email inquiry or my wife has to do it?

which one is better>?

You can send email or writing

[boblu]

did you get the fax number i sent you? for hong kong office 

Keep in mind they do not accept papers that are copies for police check from mainland or H/K  and they must be in English or French 

[noolan]

Thanks Boblu, I did not get the fax number. We sent originals with attested notarized copies.....

did you get the fax number i sent you? for hong kong office 

Keep in mind they do not accept papers that are copies for police check from mainland or H/K  and they must be in English or French