urgent help needed for our H&C

[vnlg4]

our H&C file was transfered to missiauga office in sept 2009 havent heard since than
please tell us some way that we can go and plead our case there.we are family of 4
never on WF my husband is the only one who suppoerts us
no criminal record
have good kids 2
but now they have to go in H School
we 3 dont have any ID
No medical since than
still have managed to stay alive
now life is becoming scary
my husband had applied for refugee first which was denied in 2004
as such he has id/wp
we didnt apply reffugee

pls   pls pls help
we are a family beaten by circumstances otherwise we ar still quallifing for point system