Debit card transaction got declined

[anigdikar]

Hi All,

I am in a strange situation. While making payment to CIC, the transaction on my Canadian bank Debit Card got declined with message 056 - Declined * Card not supported.
But the amount has got deducted from my account.

Can the CIC track my payment and link it with my application Or I will get the amount returned to my account?
Its holiday today, so can not check with CIC directly.

Need some moral support...

 

[bellaluna]

You'll have to sort it out with your bank. Hopefully you were able to save the declined message and show it as proof.

You should have called your bank's hotline immediately, they should be 24/7 even if it's a holiday.

 

[anigdikar]

You'll have to sort it out with your bank. Hopefully you were able to save the declined message and show it as proof.

You should have called your bank's hotline immediately, they should be 24/7 even if it's a holiday.

I did call bank customer care and they confirmed that the transaction went through. But it got declined by CIC. But after 20 min or so, the money was reverted back to my account and in second attempt, the transaction went through without any issues.

 

[bellaluna]

Good to know it worked out.