Hello Guys,
I am planning to fill out my express entry profile as I am at the end of one year of Canadian work experience. I work as a technical support consultant for an outsourcing company in a call centre. The HR provided me with a reference letter but would not change anything in it as they say this letter is the only letter approved by management. Bellow are the duties indicated on the letter and I am wondering if they are good enough for NOC- 2282-B. I know the job I do is an exact match of what workers in NOC 2282-B do but the HR would not provide more detailed reference letter. Here are the duties illustrated by the HR letter.
Answers phones and responds to customer requests
Provide customer with product and service information
Identify, research and resolve technical customer issues as trained
Diagnose, troubleshoot and resolve basic to advanced technical concerns
Document customer notes, reports and logs
Meet client contractual goals and metric with regards to providing the customer excellent
service
Other duties as assigned by management
Please advise
I am planning to fill out my express entry profile as I am at the end of one year of Canadian work experience. I work as a technical support consultant for an outsourcing company in a call centre. The HR provided me with a reference letter but would not change anything in it as they say this letter is the only letter approved by management. Bellow are the duties indicated on the letter and I am wondering if they are good enough for NOC- 2282-B. I know the job I do is an exact match of what workers in NOC 2282-B do but the HR would not provide more detailed reference letter. Here are the duties illustrated by the HR letter.
Answers phones and responds to customer requests
Provide customer with product and service information
Identify, research and resolve technical customer issues as trained
Diagnose, troubleshoot and resolve basic to advanced technical concerns
Document customer notes, reports and logs
Meet client contractual goals and metric with regards to providing the customer excellent
service
Other duties as assigned by management
Please advise