jdwhite21
Hero Member
Posts: 201
Ratings: +6
Category........: FAM
Visa Office......: Guetemala
App. Filed.......: 02-01-2011
Doc's Request.: 31-08-2011
AOR Received.: 28-04-2011
File Transfer...: 18-04-2011
Med's Done....: 12-17-2010
Passport Req..: 31-08-2011
VISA ISSUED...: 17-11-2011
LANDED..........: Will be landing 23-11-2011 
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« on: March 18, 2011, 06:10:59 pm » |
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Why does the call center no longer put you on hold and makes you phone back instead... it's so frustrating. I've been trying all week to get through to them and just spent the last 2 hours phoning constantly only to listen to the voice mail say that they are now closed for the weekend. How frustrating!!!
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rubyalabar
Hero Member
Posts: 771
Ratings: +30
Category........: PNP
Visa Office......: Buffalo to Los Angeles
Job Offer........: Yes
App. Filed.......: 04-03-2010
Nomination.....: 21-02-2010
AOR Received.: 23-06-2010
IELTS Request: waived
File Transfer...: 26-10-2010
Med's Request: 23-06-2010
Med's Done....: 26-07-2010 (Aug.6 rec'vd by Ottawa)
Interview........: waived
Passport Req..: 16-12-2010
VISA ISSUED...: 05-01-2011
LANDED..........: 04-02-2011
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« Reply #1 on: March 18, 2011, 06:26:02 pm » |
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The call center's hours of operation is only until 4:30pm EDT that's why it did not put you on hold and told you to call back on Monday to Friday 8:30-4:30. There's no one around to answer your call, they all went home most probably. I called last Wednesday at 1:00pm local time and was put on hold... For 15 minutes!  Have a great weekend! |
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jdwhite21
Hero Member
Posts: 201
Ratings: +6
Category........: FAM
Visa Office......: Guetemala
App. Filed.......: 02-01-2011
Doc's Request.: 31-08-2011
AOR Received.: 28-04-2011
File Transfer...: 18-04-2011
Med's Done....: 12-17-2010
Passport Req..: 31-08-2011
VISA ISSUED...: 17-11-2011
LANDED..........: Will be landing 23-11-2011
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« Reply #2 on: March 19, 2011, 01:38:08 am » |
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Anytime I've phoned the last couple weeks, and it doesn't matter what time I phone, it could be a Monday at 9 or a Wednesday at noon or today at 3, I never get put on old anymore... it always tells me to try again...  |
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asurania
Star Member
Posts: 129
Ratings: +1
Category........: FAM
Visa Office......: New Delhi
App. Filed.......: 12-29-2010 (Lost) Resubmitted 16-02-2011
Doc's Request.: 16-03-2011
AOR Received.: 28-02-2011
File Transfer...: 17-02-2011
Med's Done....: November 2010
Interview........: Waived
Passport Req..: 10-03-2011
VISA ISSUED...: 20-05-2011
LANDED..........: 26-07-2011
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« Reply #3 on: March 19, 2011, 02:20:03 am » |
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Anytime I've phoned the last couple weeks, and it doesn't matter what time I phone, it could be a Monday at 9 or a Wednesday at noon or today at 3, I never get put on old anymore... it always tells me to try again... u have to call back to back to back might take 10 trys back to back sometimes to get a rude lady on the phone |
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App Filed - Dec 22
File Transfer to New Delhi - Feb 17
File Received in New Delhi - Feb 28
PPR Dated: March 10
Doc Req:March 16
PPR/Doc Req Send: Rec:April 19
Extra Doc Send: Rec May 6
In process -May 19
Dec Made-May 23
Rec Visa/PP-May 30
Landed
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Love_Young
Champion Member
Posts: 2427
Ratings: +119
Category........: FAM
Visa Office......: Vegreville
App. Filed.......: July 16, 2010
Med's Done....: June 16, 2010
Interview........: Waived
LANDED..........: June 01, 2011  
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« Reply #4 on: March 19, 2011, 02:26:06 am » |
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What area are you living at jdwhite21?
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INLAND!
07/16/10: App Received
09/22/10: Started Processing
05/18/11: Approval In Principle
05/20/11: Decision Made
06/01/11: LANDED!
07/29/11: Received PR Card!
(No more CIC until citizenship time in 2013...Woo!)
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annabruce
Hero Member
Posts: 268
Ratings: +17
Category........: FAM
Visa Office......: Vegreville
App. Filed.......: Received: 01-11-2010
Med's Done....: 30-11-2011, x-ray delayed (pregnancy)
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« Reply #5 on: March 19, 2011, 11:04:41 am » |
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Jd, I had the same issue. Probably, they can only put so many people on hold. I had to call about 30 times over a period of 2 hours until I was finally put on hold for 30 minutes.
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App Received: 11/1/2010
Processing Started: 12/15/2010
App Returned: 12/15/2010
Processing Started Again:2/22/2011
AIP: 9/19/2011
Work Permit: 9/19/2011
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mi
Member
Posts: 17
Ratings: +0
Category........: FAM
Visa Office......: Vegreville, AB + Edmonton, AB
App. Filed.......: 04-05-2010
Doc's Request.: none
File Transfer...: 19-02-2011
Med's Request: sent with application
Med's Done....: 28-04-2010
Interview........: none
LANDED..........: 19-03-2011
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« Reply #6 on: March 20, 2011, 12:38:02 am » |
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was talking to a agent at call center, she was a very nice lady
she told me the best time to call is early morning, 5:00am mountain time
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jdwhite21
Hero Member
Posts: 201
Ratings: +6
Category........: FAM
Visa Office......: Guetemala
App. Filed.......: 02-01-2011
Doc's Request.: 31-08-2011
AOR Received.: 28-04-2011
File Transfer...: 18-04-2011
Med's Done....: 12-17-2010
Passport Req..: 31-08-2011
VISA ISSUED...: 17-11-2011
LANDED..........: Will be landing 23-11-2011
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« Reply #7 on: March 20, 2011, 01:28:14 am » |
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Hey thanks mi, I'll have to try and drag my butt out of bed that early to see if I can get through. On Friday I started phoning 2 hours before the call center closed and as soon as I was told to call back, I hung up and redialed and couldn't get through at all.
Love_Young, I live fairly close to Edmonton.
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justina
Star Member
Posts: 173
Ratings: +3
Category........: FAM
Visa Office......: Vegreville
App. Filed.......: 14-09-2009
File Transfer...: 03-2010 to local office
LANDED..........: 12-08-2011
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« Reply #8 on: March 20, 2011, 10:25:03 pm » |
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I have always had the best luck calling on Thursdays....but i haven't bothered for ages. No one ever says the same thing!
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Love_Young
Champion Member
Posts: 2427
Ratings: +119
Category........: FAM
Visa Office......: Vegreville
App. Filed.......: July 16, 2010
Med's Done....: June 16, 2010
Interview........: Waived
LANDED..........: June 01, 2011
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« Reply #9 on: March 20, 2011, 10:39:52 pm » |
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Call around these hours for your local time. Call at the earliest for your time. And also don't call on a Monday. Everyone has waited for the weekend to pass to get in touch with them so they will definitely be busy then. "The CIC call centre is open 8am - 4pm local time, everywhere in Canada. This actually means it can be reached for 12.5 hours every day wherever you are - as early as 3.30am PST and as late as 8.30pm in Newfoundland: Pacific: 3:30am - 4pm Mountain: 4:30am - 5pm Central: 5:30am - 6pm Eastern: 6:30am - 7pm Atlantic: 7:30am - 8pm Newfoundland: 8am - 8:30pm UTC / GMT: 11:30 - 00:00" You can find the link here: http://immipedia.ca/CIC_call_centre |
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INLAND!
07/16/10: App Received
09/22/10: Started Processing
05/18/11: Approval In Principle
05/20/11: Decision Made
06/01/11: LANDED!
07/29/11: Received PR Card!
(No more CIC until citizenship time in 2013...Woo!)
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Inlandappl
Hero Member
Posts: 483
Ratings: +16
Category........: FAM
Visa Office......: Vegreville
App. Filed.......: 02.07.2010
Med's Done....: 21.06.2010
LANDED..........: 15.09.2011
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« Reply #10 on: March 20, 2011, 11:15:28 pm » |
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when i call, usually the first time, i dont even get the line, then after 3 attempts i get the line but i wait for 15-20 minutes on hold before i can actually tak to an agent, once i waited almost 30 minutes before talking to the agent. i think i ve always tried thursdays and fridays and they say those are the "least " busy days....
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24.03.2011 letter received fromCICasking to go on with MICC
15.04.2011 CSQ issued and received days later
29.04.2011 application completed
15.09.2011 Landed , Quebec city office
02.11.2011 Received Permanent resident Card
Inland application within Q
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jdwhite21
Hero Member
Posts: 201
Ratings: +6
Category........: FAM
Visa Office......: Guetemala
App. Filed.......: 02-01-2011
Doc's Request.: 31-08-2011
AOR Received.: 28-04-2011
File Transfer...: 18-04-2011
Med's Done....: 12-17-2010
Passport Req..: 31-08-2011
VISA ISSUED...: 17-11-2011
LANDED..........: Will be landing 23-11-2011
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« Reply #11 on: March 21, 2011, 12:37:02 am » |
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Thanks for all the replies everyone... I'll just keep trying, on a Thursday or Friday  Love_Young, I don't think I could get up at 4:30 haha But thank you very much for your post, its very helpful. I'll just keep trying, it's just so darn frustrating sometimes not being able to get through, like we don't have enough on our minds... |
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AmandaHsu
Hero Member
Posts: 272
Ratings: +4
Visa Office......: Vegreville
App. Filed.......: 01/Nov/2010
Doc's Request.: None
AOR Received.: 20/Dec/2010
File Transfer...: None
Med's Done....: 10/Aug/2010
LANDED..........: 02/Apr/2012
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« Reply #12 on: March 21, 2011, 01:18:27 am » |
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I have always had the best luck calling on Thursdays....but i haven't bothered for ages. No one ever says the same thing!
Awww....Justina, I can't agree with you more. I haven't call them more than 2 months since I never got the same answer from any of them. Well, not exactly, at least they all told me "they don't know where my app is, I have only need to wait for 10 months as their website mentioned."  |
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Nov/03/10: App Received Dec/16/10: Started Processing Mar/31/11: Can finally sign into e-Cas Sep/22/11: AIP Mar/16/12: DM Mar/21/12: OWP received Apr/02/12: Landed  |
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cdngrl
Hero Member
Posts: 260
Ratings: +2
Category........: FAM
Visa Office......: New Delhi
App. Filed.......: 10-02-2011
AOR Received.: 16-03-2011
File Transfer...: 16-03-2011 File Received 28-03-2011
Med's Done....: 06-02-2011
Passport Req..: 07-04-2011 Recd on 02-05-2011
VISA ISSUED...: 19-05-2011 Recd on 03-06-2011
LANDED..........: 24-06-2011
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« Reply #13 on: March 21, 2011, 07:59:28 am » |
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i've been trying to get a hold of a cic call centre agent ever since last friday afternoon - no luck.
i've been calling them continuously for over an hour this morning only to hear the phone ring and then the call drops!
it was never this difficult before.. something's up!!
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brin
Hero Member
Posts: 430
Ratings: +2
Category........: FAM
Visa Office......: New Delhi
App. Filed.......: Feb 17-2011
Doc's Request.: Apr 10-2011
AOR Received.: Mar 24-2011
File Transfer...: Mar 21-2011
Interview........: June-28-2011
Passport Req..: Apr-05-2011
VISA ISSUED...: July-05-2011
LANDED..........: ETA: Aug-05-2011
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« Reply #14 on: March 21, 2011, 08:03:41 am » |
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I've called them twice last wk and both times I was on hold for 10 mins...I agree...you have to call back to back to back...!
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Immigration Forum
