Please do advise the what to do

[Suin]

Well I'll keep you in my thoughts. Keep us updated on how you are getting on  okay?  Best of luck. Don't get discouraged and don't give up. 

thank you, Kittty, very much

[Suin]

Suin,

I think this maybe a case where the Visa Office Officer is in error.  Occasionally(often) the officer in charge of a certain case is mistaken about a certain specific regulation as there are simply too many laws, regulations, policies, and procedures for a mere pen pusher to memorize.

The best approach is to send the Visa Office a letter stating that you have full custody of your kids along with the copy of the document(s) supporting your custody.  Obviously, do not state that they are in error, simply restate your case.

If this does not work out, seek out help from an immigration lawyer to fight on your behalf.  It should not be a lengthy nor difficult process.
 
Cheers and GL

Thank you for your reply, helios. It looks like the best way is to contact them by email. I'll do it on Monday. The thing that makes me really wondering is that in the CAIPS notes they mentioned that I do have full custody of kids, so why they ask the consent of their father? They just contradict  themselves.

[MARLENA]

Suin my husband had the same problem except different situation. We were married in Canada but we couldn't register our marriage in his country because it was civil ceremony. They sent me an email requesting to change his civil status and to add me on his family registration in his country so i had to write them a letter explaining why he couldn't do the changes since his country doesn't believe in civil ceremony. I explained everything in details with the help of Boncuk and Rorita thank to them. I had to respond within 30 or 60 days I believe and when they received the letter they were very happy and approved my husband. All they need from you a letter given the reasons.

Good luck!!!

[Suin]

Thank you, MARLENA. I appreciate your answer a lot.

[Suin]

I sent them email and there's no answer. I really do not know whether they accepted my explanation or the time is still ticking. Really frustrating by their ignorance.