chrischris
Star Member
Posts: 75
Ratings: +2
Category........: FAM
Visa Office......: London
App. Filed.......: 17-05-2011
File Transfer...: 21-06-2011
Med's Done....: 09-05-2011
|
 |
« on: May 11, 2011, 02:49:06 pm » |
|
Hi all, finally ready to submit the application (outland) but when we try to pay (with a Canadian VISA card) it keeps saying "payment failed". We've contacted RBC and they say all is fine at their end so the problem is with CIC. Of course, from outside Canada you cannot contact CIC.
Anyone else experienced problems with online payment system?
Really frustrated here!
Chris
|
|
|
|
|
Logged
|
Married couple no kids, she Canadian, me British, applying outland. Both live and work in the UK, married 4 years, together 9 years. Should be straightforward....surely?
|
|
|
CharlieD10
VIP Member
Posts: 4657
Ratings: +130
Category........: FAM
Visa Office......: KGN
App. Filed.......: 15-02-2011
File Transfer...: 09-05-2011
Med's Done....: 17-01-2011, 08-03-2012
Interview........: Waived
Passport Req..: 30-3-2012
VISA ISSUED...: 13-04-2012
LANDED..........: ?
|
|
« Reply #1 on: May 11, 2011, 02:52:46 pm » |
|
Are you selecting the correct location for payment, i.e. Mississauga?
|
|
|
|
|
Logged
|
|
|
|
chrischris
Star Member
Posts: 75
Ratings: +2
Category........: FAM
Visa Office......: London
App. Filed.......: 17-05-2011
File Transfer...: 21-06-2011
Med's Done....: 09-05-2011
|
|
« Reply #2 on: May 11, 2011, 02:54:52 pm » |
|
Yep, Mississauga. We really have no idea why this is happening. Grrrrr.
|
|
|
|
|
Logged
|
Married couple no kids, she Canadian, me British, applying outland. Both live and work in the UK, married 4 years, together 9 years. Should be straightforward....surely?
|
|
|
malirca
Star Member
Posts: 83
Ratings: +1
Category........: FAM
Visa Office......: Buenos Aires
App. Filed.......: May 12, 2011
AOR Received.: July 7, 2011 stating application received in VO June 24, 2011
File Transfer...: June 14, 2011
Med's Done....: 04-04-2011
LANDED..........: Hoping to be As Soon as Possible 
|
|
« Reply #3 on: May 11, 2011, 02:56:58 pm » |
|
Hello, I had the same problem with my card just yesterday when i tried to pay. I was paying with a Debit Visa from the USA though. I figure it kept failing because not a credit card. I ended up paying with my Canadian American Express, and no problem with that. As for contacting CIC... here is my trick Call Immigration Refugee Canada, I cant remember the 1800 number but the local number is 613-995-6486 There the operator tells you to select from the following. You select 1, 1, 0 This will transfer you to the CIC line, and TADAAAAA!!!! The lady says Welcome to Citizenship and Immigration Canada. Then just listen and select what it tells you. I usually listen for the first part to pass then press, 1, 1, 1, and 0, then they put u on hold. Hope this helps  |
|
|
|
|
Logged
|
|
|
|
chrischris
Star Member
Posts: 75
Ratings: +2
Category........: FAM
Visa Office......: London
App. Filed.......: 17-05-2011
File Transfer...: 21-06-2011
Med's Done....: 09-05-2011
|
|
« Reply #4 on: May 11, 2011, 03:11:10 pm » |
|
Thanks Malirca, good suggestion - it worked right up to the very last step but then instead of putting us on hold, it disconnected us  |
|
|
|
|
Logged
|
Married couple no kids, she Canadian, me British, applying outland. Both live and work in the UK, married 4 years, together 9 years. Should be straightforward....surely?
|
|
|
spiritrac
Hero Member
Posts: 273
Ratings: +5
Category........: FAM
Visa Office......: Buffalo/Port of Spain
App. Filed.......: 16-12-2010
AOR Received.: 06-04-2011
File Transfer...: 26-01-2011
Med's Done....: 12-09-2010
Interview........: Waived
Passport Req..: 29-7-2011 Buffalo/ waiting on POS
VISA ISSUED...: Buffalo 8/31 POS TBD
LANDED..........: Sept 4,2011 POS Waiting
|
|
« Reply #5 on: May 11, 2011, 03:34:38 pm » |
|
I had the same issue paying with my rbc us debit card the bank charged me but i got a message that said payment failed
|
|
|
|
|
Logged
|
|
|
|
chrischris
Star Member
Posts: 75
Ratings: +2
Category........: FAM
Visa Office......: London
App. Filed.......: 17-05-2011
File Transfer...: 21-06-2011
Med's Done....: 09-05-2011
|
|
« Reply #6 on: May 11, 2011, 03:38:14 pm » |
|
Hi spiritrac - sounds like the same thing we had - when did this happen and how did you resolve the problem?
Cheers
Chris
|
|
|
|
|
Logged
|
Married couple no kids, she Canadian, me British, applying outland. Both live and work in the UK, married 4 years, together 9 years. Should be straightforward....surely?
|
|
|
TheHal
Star Member
Posts: 135
Ratings: +1
Category........: FAM
Visa Office......: Miss -->Buff -->Detroit
NOC Code......: 2271
Job Offer........: Yes
App. Filed.......: 27-10-2010
Doc's Request.: N/A
Med's Done....: 26-10-2010
Interview........: none so far...
Passport Req..: 03-06-2011
VISA ISSUED...: June 6th
LANDED..........: Will land 06 june
|
|
« Reply #7 on: May 11, 2011, 03:40:46 pm » |
|
You have to make sure all the info is correct. I had the same issue using my work Mastercard, but once I correctly entered the details Like address of cardholder, name on cards etc it worked out.
If you get the busy signal after the 'rigamarole' just try again and again, just means they are busy, and when the queue reaches a certain number they just start kicking callers off until the numbers get back down again.
Cheers
TheHal
|
|
|
|
|
Logged
|
Monday June 6th, 2011, I WILL become a Permanent Resident!
|
|
|
malirca
Star Member
Posts: 83
Ratings: +1
Category........: FAM
Visa Office......: Buenos Aires
App. Filed.......: May 12, 2011
AOR Received.: July 7, 2011 stating application received in VO June 24, 2011
File Transfer...: June 14, 2011
Med's Done....: 04-04-2011
LANDED..........: Hoping to be As Soon as Possible
|
|
« Reply #8 on: May 11, 2011, 04:00:34 pm » |
|
Keep trying to call.
When you hear the first operator, press 1, 1, 0 right away.
Sometimes it disconnects but other times it doesn't.
I was just on the phone today and it did the same thing.
The office is probably closed now though, so you would have to try tomorrow.
But the first operator have to press numbers and not listen.
the second listen
|
|
|
|
|
Logged
|
|
|
|
|
nice2010
|
|
« Reply #9 on: May 13, 2011, 12:24:37 am » |
|
@ chris
wayback last december when my husband pay it online it failed twice so he called miss.....and the sad thing they said to wait for 2 months to be refunded so what he did just pay it on the bank its safe and easy.
|
|
|
|
|
Logged
|
|
|
|
trizienne
Hero Member
Posts: 538
Ratings: +4
Category........: FAM
Visa Office......: Manila
App. Filed.......: 01-06-2011
AOR Received.: 15-07-2011
File Transfer...: 20-07-2011
Med's Done....: 10-05-2011
Passport Req..: 19-08-2011
VISA ISSUED...: 27-10-2011
LANDED..........: 11-11-2011
|
|
« Reply #10 on: May 23, 2011, 02:57:25 am » |
|
We tried paying online too. Twice failed! And has been charged to my husband's credit card!
Oh what to do? Are we gonna wait for 2 months for refund??? We can show the bank the transaction failed slip...
|
|
|
|
|
Logged
|
|
|
|
imatra
Star Member
Posts: 106
Ratings: +0
Category........: FAM
Visa Office......: Ankara, Turkey
App. Filed.......: 04-01-2012
AOR Received.: 18-02-2012
File Transfer...: 21-02-2012
|
|
« Reply #11 on: December 29, 2011, 06:42:48 am » |
|
We tried paying online too. Twice failed! And has been charged to my husband's credit card!
Oh what to do? Are we gonna wait for 2 months for refund??? We can show the bank the transaction failed slip...
Hi, I now am having this problem and I was wondering what did you have to do? I am not currently in Canada. I made the payment through RBC, it gave me the "failed transaction" message ... I called RBC, they said it is shows to be OK and the payment went through and they can't do anything about it and I have to call the merchant. What was the steps you took at that point? I would appreciate any input. Imatra |
|
|
|
|
Logged
|
|
|
|
|
Immigration Forum
