Hi
$3,000 sounds a bit high for an immigration consultant; it is more what you'd expect from a lawyer, but if they are good at what they do it's a reasonable fee.
$11,000 is completely insane and I would absolutely not pay that. It makes the whole firm suspect, and I would not hire a firm that is trying to rip someone off in such a manner.
Sounds like for 11K that they are "buying" an AEO, CIC has caught on to this ploy.
PMM