Letter not received visa office

[singaravelloo]

Hi. I sponsored my parents. File started processing at visa office since september 2007.  Immigration office in Canada phoned me telling that a letter has been sent to my parents since 30 september 2008 for additional info. But my parents did not get any letter. can any body help.
REgards.

singa
 

[RPM]

Call the embassy right away. They might refuse the application saying that the additional documents were not submitted on time.

[singaravelloo]

Thank you for your reply.In fact we phoned last week  and there was a voice message saying that they do not answer and do not take messages. We tried again yesterday and they did not even pick the phone. We  try to send a  fax but  it is always busy and  so we do not know what to do.

[med]

send them emails i mean repeatedly and keep calling u will get an anwser eventually , its crazy they provide phone numbers and never pick