Pl take this:
Call Centre services (if you are in Canada only)
The Call Centre can answer questions, in English and French, about Citizenship and Immigration (CIC) services and programs, or applications in process inside Canada.
Call Centre telephone number: 1-888-242‑2100
•Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone, you can listen to prerecorded information about CIC programs, and check the status of your application.
•Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
You must choose one of the first five recorded options before you can speak to an agent.
Note that agents cannot:
◦answer questions about application status once it is sent to a Canadian visa office outside Canada,
◦make decisions on applications, or
◦help process applications more quickly.
u have to wait for almost 15-20 minutes to talk with an agent there