Irresponsible Staff in Canadian embassies

[kramvi]

I was wondering if anyone else had this experience too. 

I wrote the Canadian consulate a question many days ago.  I have received replies to my questions but it seems that the person who answers the mail does not really read the emails at all.  It is either that or the person does not speak english.  Too bad that they don't identify themselves so they are safe.  Seems like they don't do their jobs properly.  And this is not the first time that I have had this experience. 

I am wondering if they are actual visa officers answering queries to emails or are they just office secretaries.  I would like to hear that I am not alone here. 

[ankit_20]

I had sent to queries to CHC New Delhi and got satisfactory responses

I have seen many cases on forum where people sent the status enquiry and get the generic responses.

[kramvi]

I am wondering if I become assertive, would they take it out on my case?  Are these people actually visa officers or dummies answering emails there?  Any idea?

[kramvi]

And is there higher authority one can complain about these to?  Because it is becoming very frustrating. 

[weddingtonite]

I agree with you to some extent.

[Cappuccino]

Most visa offices have a massive catalog of applicants. Some in the tens of thousands.

Therefore they receive hundreds of queries per day. For applications which are sitting in a queue it is simpler for them to send a standard response than to manually type out something saying "we haven't got round to looking at your application yet".

Please put yourself in the shoes of a visa officer logging onto his computer and finding 153 x "What's going on with my application?" sitting in the query box. What would you do?

I think it would be better if GCMS/ECAS were able to give more granular information about the status of someone's application. More information and more accurate and up to date. One can be hopeful that with the introduction of GCMS they can get something better in place.

If you become assertive I don't think they will take it out on your case, but likewise I don't think it will do any good.
Wayne.

[doc sac]

Hi Capuccino
I absolutely agree with you in this context.
Doc Sac.

[weddingtonite]

Most visa offices have a massive catalog of applicants. Some in the tens of thousands.

Therefore they receive hundreds of queries per day. For applications which are sitting in a queue it is simpler for them to send a standard response than to manually type out something saying "we haven't got round to looking at your application yet".

Please put yourself in the shoes of a visa officer logging onto his computer and finding 153 x "What's going on with my application?" sitting in the query box. What would you do?

I think it would be better if GCMS/ECAS were able to give more granular information about the status of someone's application. More information and more accurate and up to date. One can be hopeful that with the introduction of GCMS they can get something better in place.

If you become assertive I don't think they will take it out on your case, but likewise I don't think it will do any good.
Wayne.

Yes but is it fair if some one sends a query "should original documents be sent or university ceritified sealed documents are ok"  

and gets the answer that if you have recently submitted documents then they can't acknowledge bcz of huge emails. totally irrelevant answer like some one didn't bother to even read the email.

Who is to blame here then??

[NIRMAL]

iF YOUR DOCUMENTS ARE OK AND WAITING FOR DECSION THEN YOU GET THE RESPONSIBLE REPLY BUT IF THERE IS SOME ERROR AND YOU ARE NOT COMPLYING TO CORRECT IT, THEN YOU GET THIS TYPE OF CONFUSING REPLY.

[kramvi]

Thank you Wedding. At least someone is on the same wavelength. My question was never on the status of my application.  It was just something general like the one you put.  They have replied to me several times but never the right answer.  If they only took some time to read my question properly.  This much I have to credit the United States embassy for.  They may not reply soon but when they do, it seems that someone has taken the time to read the question that one is replying to.  Unlike here.  

Anyway does anyone know if they are immigration officers that reply to these emails or are they just clerks?  This would really help me make my decision to write a letter.  And another question is whether it is the same person replying to the same link or is it a different person?  Any idea?  

[vermas]

Each VO has Client Servce Unit comprising of a few assistants. They are expected to view your file in CAIPS/GCMS and answer your query accordingly. They deal with all classes of immigration (Temp. Visa, Family Class, Refugee, FSW). They have tempates for generic replies some of which can be seen in Operational Manuals (OPs) of CIC (google search OP 6 and see these templates at the end). You must have read a few of these generric replies on this forum also. Serious issues are escalated to senior staff. Visa Officer handling our files will not have time to answer each and every mail.

[qorax]

Thank you Wedding. At least someone is on the same wavelength. My question was never on the status of my application.  It was just something general like the one you put.  They have replied to me several times but never the right answer.  If they only took some time to read my question properly.  This much I have to credit the United States embassy for.  They may not reply soon but when they do, it seems that someone has taken the time to read the question that one is replying to.  Unlike here.  

Anyway does anyone know if they are immigration officers that reply to these emails or are they just clerks?  This would really help me make my decision to write a letter.  And another question is whether it is the same person replying to the same link or is it a different person?  Any idea?  

Every CHC has a 'Front Office' -- these guys/gals take-on most of your queries, especially the generic ones. When the query is case-specific, it gets forwarded to the VO/IO's section [there r many of them too]... that's how sometimes u get the response, "your mail has been forwarded to an Immigr. Officer, who will respond to u more specifically".

Now, even if it's a 'case-specific' enquiry, but the matter corresponds to general nature [viz. timeframe to get to the next step, OR is so-n-so Ok - what should I do now etc.] -- it still isn't replied to by your VO/IO, but one of his/her staff [again there r couple of them under each VO/IO].

However, if the query is on something which does require the VO's attention -- rest assured, s/he's the one who'd reply.

Nonetheless, as Wayne opined, we need to be realistic -- given the volumes of calls/mails, would the VOs be able to comment on every query? Not practical, isn't it?

Irresponsible Staff in Canadian Embassies, eh?
I don't think so, Sir...

Qorax

[weddingtonite]

Nonetheless, as Wayne opined, we need to be realistic -- given the volumes of calls/mails, would the VOs be able to comment on every query? Not practical, isn't it?

Irresponsible Staff in Canadian Embassies, eh?
I don't think so, Sir...

Qorax

They should hire more staff to satisfy frustrated customers. We pay them processing fee of $550. This is not our fault that they have lots of queries to answer. They are just poor.

We should not forget this phrase "Customer is always right"

Thanks

[weddingtonite]

Thank you Wedding. At least someone is on the same wavelength. My question was never on the status of my application.  It was just something general like the one you put.  They have replied to me several times but never the right answer.  If they only took some time to read my question properly.  This much I have to credit the United States embassy for.  They may not reply soon but when they do, it seems that someone has taken the time to read the question that one is replying to.  Unlike here.  

Anyway does anyone know if they are immigration officers that reply to these emails or are they just clerks?  This would really help me make my decision to write a letter.  And another question is whether it is the same person replying to the same link or is it a different person?  Any idea?  

Totally agree I too have lots of times received crap answer and  laughed on some one's stupidity.

[canadaforall]

Every CHC has a 'Front Office' -- these guys/gals take-on most of your queries, especially the generic ones. When the query is case-specific, it gets forwarded to the VO/IO's section [there r many of them too]... that's how sometimes u get the response, "your mail has been forwarded to an Immigr. Officer, who will respond to u more specifically".

Now, even if it's a 'case-specific' enquiry, but the matter corresponds to general nature [viz. timeframe to get to the next step, OR is so-n-so Ok - what should I do now etc.] -- it still isn't replied to by your VO/IO, but one of his/her staff [again there r couple of them under each VO/IO].

However, if the query is on something which does require the VO's attention -- rest assured, s/he's the one who'd reply.

Nonetheless, as Wayne opined, we need to be realistic -- given the volumes of calls/mails, would the VOs be able to comment on every query? Not practical, isn't it?

Irresponsible Staff in Canadian Embassies, eh?
I don't think so, Sir...

Qorax

Yes Captain Qorax,
                        I agree with you. They are not irresponsible, but the system is not error free.  In my case  the visa officer speaks french. He enter most of the notes in my Caip Notes in French. Good enough i speak and read French.

When he replies my e.mail, it is really unprofessional  and the spelling of words and language was generally poor. I could not understand , until when i ordered Caip Notes and notice that he is a French speaker.

He made many mistakes in the processing of my application.  He asked me for police certificate for a country i only visited for 1 month , even though on my application , it was clearly written there and secondly he asked me police certificate for a country i only took some certification exams in my home country and the centre of the exams was clearly written on my application.


My question is do they process your papers without checking your application forms? I was so surprised  with this kind of mistakes from the visa office.

Cheers