I have sent numerous emails and fax to the embessy, but no actual response. Is there a way to get just the passport and resend it? Do we have any options?
I think the problem might be that in India, they will not mail your passport out of the country. It's illegal. So they probably have your passports ready, but they can't send them back.
You might have to go there in person to request the passports. I believe you have to have a notarized letter from your parents giving you permission to pick up their passports. So you should obtain that first.
Good luck.