How to Refund of processing fees

Hi All,

i have applied for immigration as skilled worker to Canada back in April 2010 from Austria. The application was sent back to me with the reason that payment submitted with my application was not acceptable. I have made the payment with my credit card. Through one of the forums i came to conclusion that i had to include some confirmation with the application. Hence, i printed it out and included it with my application and sent it again with my IELTS result. Mid September I got the application back again that my application was not received by their office prior to 26 June 2010. Now I would like to know why they did that? and how can I refund my processing fees?

Any clarifications are welcome..

Many Thanks

SAM