Just my two cent, hopes it helps.
Contacting the above department or Access to Information and Privacy Division is like contacting the call center.
They can not process or change the opinion of the IO handing your application but you can still forward any other
supporting document to the VO responsible for processing your file. No harm in trying
Note: Since your spouse has an F1 Visa (non US citizen), he/she will likely be attending an interview. Interviews dates
are usually booked between 1 to 4months in advance. You need waiting for the interview letter that will be sent to you
wish will contains any other additional document they want you to bring on the interview day.
If your spouse is currently in Canada, he/she must have a valid US visa or obtain a US visa at the consulate before is
interview date. Also prepare an gather other supporting document to proof your case. Goodluck!!