e-cas not working!!!!

[maghraby]

everytime i try to put the information to check the application , this appears to me

" We were not able to identify you using the information you provided. There could be three possible reasons:
•Please be sure the information you entered is correct and then try again.
•This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed:
    Application Processing Times
•At this time, you may use this on-line service to view the status of your application ONLY if you have:•sponsored a member of the family class;
•applied for permanent residence from within or outside Canada;
•applied for a permanent resident card (initial, replacement or renewal);
•applied for Canadian citizenship (grant of citizenship);
•applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
•applied for a citizenship certificate (proof of Canadian citizenship);
•applied to renounce Canadian citizenship; or
•applied to resume Canadian citizenship.


The Frequently Asked Questions (FAQs) may help you to access the status of your application through CAS.
"

[Manonthemove]

everytime i try to put the information to check the application , this appears to me

" We were not able to identify you using the information you provided. There could be three possible reasons:
•Please be sure the information you entered is correct and then try again.
•This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed:
    Application Processing Times
•At this time, you may use this on-line service to view the status of your application ONLY if you have:•sponsored a member of the family class;
•applied for permanent residence from within or outside Canada;
•applied for a permanent resident card (initial, replacement or renewal);
•applied for Canadian citizenship (grant of citizenship);

I am struggling with this issue since 17 months and no solution yet, wrote to NDVO but got a irrelevant response from them. However you may try your luck send them a query informing the same
•applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
•applied for a citizenship certificate (proof of Canadian citizenship);
•applied to renounce Canadian citizenship; or
•applied to resume Canadian citizenship.


The Frequently Asked Questions (FAQs) may help you to access the status of your application through CAS.
"

[maghraby]

Any help ?