eCAS error "We were not able to identify you using the information you provided"

[ItsBeenLongNow]

Dear friends,

Today when im trying to check my ecas, this is what Im getting
"We were not able to identify you using the information you provided....."

Anybody else faces this issue?, Something to be worried about?? I have double checked all my entries multiple times, i dont know

HISTORY: I have applied for caipsnotes last week

2007 Applicant waiting MR

thanks

[omm]

CAIPS note is different, don't compare and its not depend on your e-case.

enter your all the information correctly.

your immigration file number, your family given name which you mentioned in your application, DOB, birth of country.

try again thats the error do not meet the basic criteria to find your record.

OMM

Dear friends,

Today when im trying to check my ecas, this is what Im getting
"We were not able to identify you using the information you provided....."

Anybody else faces this issue?, Something to be worried about?? I have double checked all my entries multiple times, i dont know

HISTORY: I have applied for caipsnotes last week

2007 Applicant waiting MR

thanks

[sonea]

it happened with me but i entered month instead of birthdate so after correction it went fine..

i will suggest you to clear your cache go to Tools> Delete Browsing History(including cookies)..
then check again on cic website .. i hope this helps

[ItsBeenLongNow]

it happened with me but i entered month instead of birthdate so after correction it went fine..

i will suggest you to clear your cache go to Tools> Delete Browsing History(including cookies)..
then check again on cic website .. i hope this helps

Still the same

[yukon]

Still the same

Try with your UCI No. (If you ever ordered for  CAIPS, It will be their in your CAIPS Notes)

[omm]

Still the same

ok: follow this guide by wayne, http://get2canada.wordpress.com/ecas-login-guide/
this is the simple system I hope you entered all your information correctly.

OMM

[ItsBeenLongNow]

thanks for all your supports

but with all due respect, I have been using this service for last 4 years, and only today im facing this issue

thx

[sonea]

dont worry i think it would be temp error you should check it again tomorow and try on some other computer instead
 on tuesdays they usually update the status .. so this might have caused it..

[omm]

dont worry i think it would be temp error you should check it again tomorow and try on some other computer instead
 on tuesdays they usually update the status .. so this might have caused it..

Now CIC update e-case system every day (anytime).
So, check e-case everyday, search on forum many OP's get update on other weekdays.

OMM

[ItsBeenLongNow]

Thank you all, will update here as well.

[jibs084]

hey,
I had the same issue.but now am able to log in to my account.you can try this

In identification type,select client id/unque client identifier.
Then in the identification number column,type your uci number,which is there on the letter from CIO,SYDNEY.
Enter the rest of the details.

This worked for me.Hope it will work for you too.

[omm]

hey,
I had the same issue.but now am able to log in to my account.you can try this

In identification type,select client id/unque client identifier.
Then in the identification number column,type your uci number,which is there on the letter from CIO,SYDNEY.
Enter the rest of the details.

This worked for me.Hope it will work for you too.

With immigration File number & UCI number (if you know/have) both will access same link and e-case result.

OMM

[jibs084]

@ OMM -Initially i used to log in with my file number.When i tried to log in using my file number in e-cas last week,i was shown the same message that itsbeenlongnow got as said in the begiining of this thread.Then i tried with uci number and it worked.With uci number and file number,it directs to the same link.But sometimes file number doesnt work.This e -cas working is very strange.