What e-mail would I use to communicate with them? I can't use the VO because they are not involved as yet. Is there a CPC-M e-mail?
Not sure if this will be helpful info, but I needed to contact CIC in regards to filling out the Addition Family Information form incorrectly. I basically contacted my VO and they said to wait until I have had correspondance from CIC (ie until I get a UCI number) before I can add/update anything, as it will be near impossible to do so before then.
I also emailed CIC asking the same thing and haven't heard a response as yet, but I used this email:
cpcm-extcom @ cic.gc.ca
The VO I am going through said it is up to them whether they will respond or not.
On the bright side they may give you a UCI upon requesting the new forms, which means you will be able to have access to your processing updates etc.