Don't know what to do: HELP Please

[the_faze]

Hi, All

I have sponsored my wife.  She currently resides in Tanzania and hence her application is being Processed in Nairobi

Here is my time line so far:

Application received in Mississauga:  March 31, 2008
Approved to Sponsor on: April 23, 2008
Processing Started in Nairobi on: May 1, 2008
Wife had interview at High Commision on:  July 29, 2008

Now at the interview we told them that since applying we had changed her name from Maiden to her Married name and would like that to be her name as she entered Canada.

We were told to send the new passport.

New Passport Sent on: Aug 1, 2008

Today I receive a letter saying that is a CC of a letter sent to my wife, dated Sept 10.  It says that she has to update her Schedule 1 form.  In the letter they say they have highlighted the sections that need updating.

It also says that we hav 45 days to respond otherwise they will assume we have refused the application.

Now my wife didn't recieve this letter and they didn't CC me the form.

I don't know what to do.


Any advice or help is greatly appreciated.

[Leon]

So if the letter was dated Sept 10 and today is the 30th, you still have 25 days to update whatever you have to update.  Is that enough time?

[the_faze]

The problem is that because I did not receive the document that needs to be updated and my wife didn't even receive the letter. 

We don't know what needs to be done.  And so far all interactions with Nairobi are well... very slow.

[Leon]

Send Nairobi a fax explaining that your wife did not get the letter with the document and can they please extend the time limit and fax the document to you.  You can also take a day off and try to phone them all day if they ever answer the phones.

[RobsLuv]

Why can't you just print out the Schedule 1 form from the CIC website, fill it out, and send it to them - even fax it to them?