Does any one has an experience with CIC Nairobi office

Hi all,
I am a PNP candidate from Alberta. i got nominated way back in Jan 2009 and applied for my PR under the PNP programme. up to now i have never heard from them even an AOR from Nairobi office. remember i applied way back in March 18th, 2009. my money order was cashed in on May 1,2009. i cant even believe this people cant even respond to any inquiries. their fax, phone and even their email seems not to work. even when u ask them if they receive the package they are just mute and mute forever. its now officially one year since i sarted this process from PNP application to now still waiting for a response form CIC. is there anything unusual here?? or whats going on here??
Somebody help me. how long will the PNP process takes to complete in Nairobi and how come they dont respond at all??
Cheers.
Rhino