Document lost on the way to Canada

[yakba]

Fellow Forum members,

I have a problem. On December 2, 2010, I sent completed application along with all required documents plus the fees to Centralized Intake Office in Sydney, NS using TNT courier. On Dec. 8 and Dec. 9, the status online mentioned “Delay due to weather conditions. Delivery at first opportunity.” Well I thought that it is fine, since they were getting lots of snow up north. But on Dec. 15 there was update on status which said “Shipment not received. Recovery actions underway.”  I was baffled since I did not know what it meant. But I waited another day to see if there was any change in status, but there were no changes. Finally on December 17th,  I called the local agent for TNT here in Trinidad and Tobago, which is Trinidad and Tobago postal service. They did not know what it meant and promised me to get back to me once they contacted Canada.  In the meantime I emailed to TNT North America letting them know what had happened. I received a reply saying that they are tracking it down.

I have been calling TT post every day except on Christmas day to know what had happened to my document. They say that they still do not have any answers for me. I even called TNT North America and talked to the lady there. She told me that it would take at least 5 -6 working days to trace back and see what really had happened in Canada. That was on Dec. 24th.

I am worried that TNT might have lost all my documents, since I am not getting any answers. Does anyone know what it means by “Shipment not received?” Does it mean Centralized Intake Office refused to accept my docs? Or maybe my address was wrong? I used the address given for documents to be sent when using courier.

Somebody please give me advice as what to do.

Yakba
(Distraught and frustrated)

[pittabread]

hi yakba

same happened to my friend who sent his documents by tcs courier. there was no confirmation either on the website or on the phone that documents were delivered. but after investigation about 3-4 days later tcs told him his documents were delivered and he should check  with cic if they received it and he said although there is no confirmation on website but he can assure documents were deliverd.

i think same is true for you. there is no confirmation but documents were delivered.

[yakba]

Thank you pittabread. I really hope that they have delivered my docs there.

Yakba

[SISH7255]

Yakba,

Sorry to hear about your case. Why don't you call the CIC office in Canada and ask them whether they have received your documents are not? The CIC office is famous and there is no way that the Courier company was not able to find it.

Wish you all the best!