I have a out of turn problem. We tried to get police certificate. The fingerprints were rejected 3 times by the FBI as saying the fingerprints were not readable and sent back. In the third try they sent us a letter saying "It is our understanding that Canadian authorities may allow alternate measures in cases where legible fingerprint impressions are difficult to obtain. We suggest you contact the office handling your residency applications for clarification." My question is what should I do now. Is there anybody who has faced such a problem.

Please help.

Regards,

Ganesh

The visa office may agree to allow you to conduct a clearance based on name search alone, or may recommend another alternative.
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